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How to get Apple to give you free iPhone products

Web Report
Filed on January 14, 2020
iPhone, Apple, iPhone XR, phones, Smart Battery Cases

(AP)

The tech giant is now offering replacements.

After claims that it sold some faulty Smart Battery Cases last year for the iPhone XS, iPhone XS Max and iPhone XR phones, Apple is offering a free replacement to affected users.

According to Gadgets 360, the affected cases were manufactured between January and October 2019, and could be giving charging issues to buyers now.

The company asserts that the affected units do not pose any safety risks, but may just be malfunctioning. Affected users can head to an Apple Authorized Service Provider or make an appointment at an Apple Retail Store to get their Smart Battery Case replaced for free.

Apple noted that this replacement program covers only affected Smart Battery cases for two years after the first retail sale of the unit.

The program doesn't extend the standard warranty coverage of the Smart Battery Case, and the replacement or repair will be limited to the original country or region of purchase.

The Smart Battery Case for these phones were launched in January last year, and come with a price tag of about Dh 549. It was touted to increase talk time up to 33 hours.



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